Reboot a Website under OVH Using FileZilla
How to reboot a website which was shut down after prohibited activity
The website has been shut down as a result of prohibited activity, hacking, or phishing, and is still down.
Make sure the client has the following:
- FTP login credentials for their website on OVH
- An FTP client. It is highly recommended to use Filezilla.
Note: this procedure does not work in SFTP
Guide the client through the following steps:
Open FileZilla, click on “Server”, then select “Enter custom command”.
In FileZilla, you may see “Enter an FTP command” instead of “Enter custom command”.
In the new window that appears, enter the following command:
SITE CHMOD 705 /
If you see the following error:
> 550 would not chance perms on /. not such file or directory
You should use this command:
SITE CHMOD 705 .
To check that it is back online, just test the website in a web browser.
Comment from the OVH support page:
To check that the reboot has been successful, simply test your website in a web browser.
Reminder: we recommend that you test that your website is displaying properly after 3 hours. Our robots monitor your website every 3 hours to check any change in permissions. Depending on when you make the changes, your site may display again fairly quickly.
If the 3 hour deadline passes and your site is still not online, please contact the support team.