Reboot a Website under OVH Using FileZilla
How to reboot a website which was shut down after prohibited activity
Problem
The website has been shut down as a result of prohibited activity, hacking, or phishing, and is still down.
Solution
Pre-requisites
Make sure the client has the following:
- FTP login credentials for their website on OVH
- An FTP client. It is highly recommended to use Filezilla.
Procedure
Note: this procedure does not work in SFTP
Guide the client through the following steps:
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Open FileZilla, click on “Server”, then select “Enter custom command”.
In FileZilla, you may see “Enter an FTP command” instead of “Enter custom command”.
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In the new window that appears, enter the following command:
SITE CHMOD 705 /If you see the following error:
550 would not chance perms on /. not such file or directory
You should use this command:
SITE CHMOD 705 . -
To check that it is back online, just test the website in a web browser.
Comments
Comment from the OVH support page:
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To check that the reboot has been successful, simply test your website in a web browser.
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Reminder: we recommend that you test that your website is displaying properly after 3 hours. Our robots monitor your website every 3 hours to check any change in permissions. Depending on when you make the changes, your site may display again fairly quickly.
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If the 3 hour deadline passes and your site is still not online, please contact the support team.