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The following pages and posts are tagged with:

TitleTypeExcerpt
Vetting Request - Encrypted Page External Vetting, email to partner (only encrypted)
Instructions to set Up FileVault 2 on a Mac Page Email template to guide clients into setting up FileVault 2 in their Mac
Facebook - Page Blocked Page Initial email to client about a Facebook page blocked due to an alias
Post-DSC Outreach Template Page Email template for outreach - addressed at members of civil society we met during a Digital Security Clinic or an event
Initial Reply in English Page First response, Email to Client
Inform Clients of Vetting Process Page Template to inform clients about our vetting process
Inform Intermediary About Vetting Process Page Template to inform an intermediary about our vetting process
PGP - User ID added Page Email to client to confirm that their new user ID has been added to their PGP key
Template - Phishing Link Page Email sent to hosting provider or technical responsible of domain to request them to cease spreading harm
Reporting a Domain Name in Out-of-Mandate Cases Page This template is sent as guidance to clients who are reporting a domain name but are out of mandate
PGP Key Signing Introduction Page Template to suggest key signing to enhance the web of trust and/or address a key tampering attack
Sending Signed PGP Key Page Template to be used after signing a PGP key to send the signed key and instructions to the user
Setup Checklist for Clients Travelling to China Page Secure setup for clients who need to take their work or private devices to Mainland China
Response to 1st-Time/Non-Vetted Helpline Client Page First reply - questions and introduction to vetting
Disable C&C Server - Email to Registrar of Malicious Domain Page Template for writing to the registrar of a malicious domain to disable it
Disable C&C Server - Email to Hosting Provider Page Template to ask the company that hosts a malicious website to disable it
Disable C&C Server - Email to Client Page Email to ask the client or partner for permission to share malware indicators with the digital security community after a C&C server has been disabled
Initial Reply for Harassment Cases Page First response to clients who have been targeted by gendered online violence
Inform Clients Targeted by Harassment about Vetting Process Page Template to inform clients who have been targeted by gendered online violence about our vetting process
Outreach Template for Local Situations Page Template for reaching out to clients who might be affected by a local situation
Warning on Possible Spear-Phishing Attacks Page Template for writing to intermediaries to gather information on a possibly targeted phishing attack
Outreach Template Page Email template for outreach - addressed at members of civil society
PGP - Transfer Key to New Machine - Email Page Email to client to explain how to transfer their PGP key pair to a new computer
PGP - Setup - Final Email Page Email to client to confirm that they have set up PGP
Wordpress Hardening Template Page Email to Client with links on how to harden a Wordpress-based site
Feedback Survey Template Page Email to be sent to clients or requestors when closing a ticket
Fake Domain - Report Impersonation/Cloning to Domain Provider Page Email template to report cases of domain impersonation and request take-down of the violating domain
Template to Report Cloned Website to Hosting Provider Page Email template to report a cloned or phishing website and request it to be taken down
Initial Reply for Clients You Suspect Are Paranoid Page First response to clients who we suspect are suffering from paranoia
PGP - Extend Expiration Date - Email Page Email to client explaining how to extend the expiration date of their PGP key
PGP - Extend Expiration Date - Confirmation Email Page Email to Client to confirm that their PGP key has an extended expiration date
Follow-up - Subcontact Page Email to client to follow up on a referral to a third party
Vetting Request - External Unencrypted Page External Vetting, Email to Contact if unencrypted
Phishing - First Email Page First email, with precautions and instructions to get full headers
PGP - add User ID - email template Page Email to client to explain how to add a user ID to their PGP key
Title of the template Page Summary of the template, within quotes as here