Email to be sent to clients or requestors when closing a ticket
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Feedback Survey Template

Email to be sent to clients or requestors when closing a ticket

Body

Dear $ClientName,

Thank you for contacting the Digital Security Helpline, run by the international human rights organization Access Now - https://accessnow.org.

This message is to notify you of the closure of your case titled “{$Ticket->Subject}”.

Your feedback is important to us. If you would like to provide feedback about your experience with Access Now Digital Security Helpline, please fill out the following survey:

https://form.accessnow.org/index.php/958432/newtest/Y?958432X2X19={$Ticket->id}

Your case number is: {$Ticket->id}

If you have any further questions or concerns, please let us know and we will be happy to help.

Thank you,

$IHName