First response email to a beneficiary who has already been vetted.
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Initial Reply in English for Vetted Beneficiaries

First response email to English-speaking beneficiary who has already been vetted


Dear ,

Thank you for contacting the Access Now Digital Security Helpline ( My name is and I am here to help you.

We understand that our communications may be sensitive, so we encourage you to establish an end-to-end encrypted channel of communications. If you already use PGP for encrypted email, please send us your public key. You can find ours at Otherwise please let us know if you use any other end-to-end encrypted communications channel, such as Signal messenger. You can follow this guide to install Signal:

If you aren’t familiar with these tools, we’ll be happy to guide you through setting one up so that we can communicate safely.

Take care,