Template to inform an intermediary about our vetting process
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Inform Intermediary About Vetting Process

Template to inform an intermediary about our vetting process

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Hi [NAME],

We appreciate your trust in our Helpline Service. In order to protect the at-risk users we serve and extend our trust network, we vet potential Helpline clients.

During this process, we reach out to Access Now’s trusted partners where we may share [Client Name]’s name and email to authenticate them as a member of civil society. Any other information, including the reason they contacted our Helpline, will remain strictly confidential.

Please also note that Access Now’s Helpline services are not intended for individuals under the age of 18. If you are aware [Client Name] is underage, please do let us know to direct them to partners that can provide the support they require.

Our team will continue to work on your request while we complete this process. If you have any questions or concerns, please let us know.

Regards,

[YOUR_NAME]