A website is unreachable and the client needs to understand why and what to do
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Website Down

How to track an issue when a website is down

Problem

A website is unreachable and the client needs assistance to to understand what is going on and how to address the issue.


Solution

  • Check if the website is online from your end, as it could be censored in the client country. You can use http://www.isup.me/
  • Check the website of the host provider, as it could be the provider who is facing some technical issues
  • Check if there is any error message. It could be a software issue
  • It could be a campaign against a type of websites that support the same cause. Check the availability of the other websites.

Some tests could be done to track the issue:

  • ping the website and see if ping returns an IP or not
  • nmap it, to find which ports are working
  • Whois it, to identify the location of the admin, the host provider, etc.
  • Reverse its IP to find out if the website is co-hosted
  • if the site is co-hosted, find out if the other websites are down too or not

Based on the results of these tests, we can figure out if the connection request is being turned down by the ISP, or censored by the authorities, or if the website is down due to a DoS attack, etc.


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